Virtual Reality corporate training has clear applications in high-risk professions such as the fire and medical services. But its potential reaches far beyond life and death situations. More and more companies in the private sector are using Virtual Reality to improve service delivery. Here are some examples of employers who are embracing VR technology to upskill their customer-facing staff.
Farmer’s Insurance – Virtual Reality training for claims adjusters
US-based insurance company Famers has turned to VR to train their loss adjusters. Claims handlers can be met with an array of complex factors to consider when determining the legitimacy of a claim. Previously, a real house was used to create training scenarios. The property had to be physically damaged for demonstrations – an approach that was both costly and cumbersome, with limited scope for possibility.
Since employing Virtual Reality in their corporate training programme, the company has designed half a dozen property layouts and 500 different claim scenarios. So now a new employee can get up close to everything from a broken sink to a severely fire-damaged property without even leaving the office.
Walmart – Virtual Reality training for customer service
Stocking shelves, working tills and greeting customers are skills that can be learned on the shop floor. But what about when Black Friday comes around, and hordes of frenzied bargain-hunters pour through the doors, squabbling over the best deals? Without a crowd of extras, it’s difficult to prepare staff for such a situation. So Walmart has found a way of simulating the Black Friday dash using Virtual Reality.
VR training is being used in 187 employee training centres to help staff create a safer, more pleasant customer experience. They’re also rolling out the VR experience for customers. They recently announced the launch of a new Virtual Shopping Tour, in which shoppers can browse a simulated apartment. Customers can view Walmart products in-situ, choosing the products they like and adding them to a virtual cart.
UPS – Virtual Reality driver training
Delivery giant UPS has rolled out VR training for its delivery drivers. It simulates unexpected situations that drivers may face, particularly in busy cities where hazards are numerous. A UPS spokesman said: “VR creates a hyper-realistic streetscape that will dazzle even the youngest of our drivers whose previous exposure to the technology was through video games.”
It’s designed to foster better driving habits, which could make for a safer, less stressed, more efficient delivery force. The training doesn’t just cover vehicle handling, it covers the whole delivery process, making for happier customers too.
Citi – Virtual Reality in financial trading
Citi is exploring the use of Virtual and Mixed Reality to increase efficiency on the trading floor. Not a training programme as such, they created a Holographic Workstation to enhance workflows. Traders must process an abundance of complex data quickly, while interacting with humans and multiple systems simultaneously.
This can include six to eight screens, each with numerous open windows and tabs, while predicting and reacting to human behaviour and market activity.
The ‘HoloLens’ workstation represents data using 3D spheres, grouped into color-coded assets. The size of each sphere corresponds to market volume, and ‘particle clouds’ represent trader activity. The user can zoom in and out to inspect each element more closely in turn. It may sound complex, but it draws upon human behaviour to make data processing much easier.
Absorb Reality – Virtual Reality corporate training
Absorb Reality provides VR training. We work with the private and public sectors, using the latest Virtual Reality technology that is lightweight, portable and supported by a team of training experts. Whether you want to supplement your traditional learning and development programme with VR elements, or create a whole new Virtual Reality corporate training strategy, get in touch to find out how we can help.